Its a Scam

The look and feel is nice, but that’s all to it. The charts and data are wrong. System is is buggy, freezes all the time and does not show correct charts. Charts are inaccurate and not synchronized properly. Here is the chat session with client support. They admit the problems.

Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with ‘Anthony A’
Anthony A: Hello Client, welcome to FOREX.com. May I have your email address to better assist you?
Anthony A: Thank you for your information, how may I assist you?
Client: Well. I tried using your platform and made some trades.
Client: I noticed many issues with your platform that are unacceptable. For example, the Charts do not show correct data, the settings can not be saved, etc
Anthony A: Which version of FOREXTrader are you using: FOREXTrader for Windows, FOREXTrader.java, or FOREXTrader.web?
Client: Windows
Anthony A: There are two charts that are available on that platform. Charts v1.0 are supplied by a third party. The rates there are the average between the bid and the ask.
Anthony A: The other charts follow the bid rate that is in the dealing panel.
Client: Also the charts between Charts V1.0 and new charts are inconsistent and show different data
Client: The new charts get stuck and do not show data until I quit and reopen application
Anthony A: Please make sure you have downloaded the latest updates for your computer using Windows Update.
Client: or use the scroll left and right arrows
Client: My computer is completely updated and as a software developer I can tell that it has nothing to do with your platform
Client: Since I had all the problems, I want to get the money I lost back.
Client: around $147
Anthony A: There may be a delay of a few seconds for the rates on the charts.
Client: There is a at least a minute delay between two charts
Anthony A: Are you using both charts v1.0 and the Beta charts?
Client: Yes.
Anthony A: As I said, Charts v1.0 are supplied by a third party. The rates there are the average between the bid and the ask. The other charts follow the bid rate that is in the dealing panel.
Client: Beta charts are useless. They neiher show correct data nor keep my settings
Client: In any case I want my money back $147 and cents
Anthony A: Unfortunately, you placed the trades already and there was nothing preventing you from doing so from a technical standpoint. As a result, you wouldn’t be able to receive a credit.
Client: My trades where unfortunately based on erroneous and delay information provided by your system.
Client: As a result I am entitled to credit
Anthony A: We go by what our system shows. The trades have been placed already. We don’t keep a record of technical issues. I can go ahead and remote login to your computer to find out what is the issue to prevent any future discrepancies. However, if you feel you were trading an erroneous data, there was nothing stopping you from calling us to get the current rate or place trades.
Client: There will be not future discrepancies, since I am not going to use your system any longer. Unfortunately, I realized that I was trading erroneous data and looking at wrong charts after I placed the trades and lost money.
Anthony A: I apologize that you experienced that issue and that you want to close the account. There is nothing we can do for these transactions that were placed.
Anthony A: Is there anything else I can assist you with?
Client: Please let me speak with your manager.
Anthony A: One moment please.
Anthony A: Thank you for your patience. One more moment please.
Client: Sure
Teresa: Hello my name is Teresa and I am a manager on the floor
Client: Hello Teresa
Client: I assume that Anthony fill you in on the issue
Teresa: Yes I have read the chat.
Teresa: There will be a discrepancy between the two charts on the platform. One is using a third party provider and one is not.
Teresa: If you believed the charts to be delayed you can call in and we can give you the current rates or log onto your computer and see the delay.
Client: Great. For the reason I described above, I want to get my money back. Your system does not tell me which is 3rd party which is yours.
Teresa: We will not be crediting the account.
Teresa: You can call at any time and ask us to log onto your computer if you believe there is a problem with the charts before you trade on them.
Client: It’s not a large amount of money to keep me from terrible reviews
Teresa: I am sorry but we cannot give credits for these trades just becuase it is not a large amount.
Teresa: We have to have the same polices regardless of the credit size.
Client: When I used your system to trade I can’t assume that you have problems. I assume that you are proffessionals in what you do and provide people with good tools to trade
Teresa: We are and so are the tools.
Client: So why do you tell me to verify the trades that I am placing?
Teresa: You placed trades and left them on the platform until orders you placed were executed.
Teresa: The system worked propely.
Teresa: You were not exiting the trades based on the charts you placed orders which exited once the rates you choose were hit.
Teresa: I am sorry but a credit is not due to this account.
Teresa: If you still feel like there is a discrepancy with the charts we can log onto your computer and see what you are seeing and try to correct it.
Client: When I placed the trades they where executed with stop loss orders. Just like any normal trader would do. However, they where placed based on erroneous information
Client: There is no point in doing that since I am not going to use your system
Teresa: If you believed the charts were incorrect you could of called and asked us to look at your platform.
Teresa: However you did not and we cannot verify the rates you traded based on were not the rates at the time.
Teresa: If you entered a trade and the rate was different than the chart you should of called or visited chat right away and we could verify the rates.
Teresa: However you remained in the trades.
Client: How could I believe that charts where wrong? The studies where wrong, rate may have been ok.
Teresa: The studies on the charts are not incorrect.
Client: There you have it…
Teresa: This account is not due a credit is there anything else I can assist you with?
Client: The charts are wrong, the rate is delayed, it will make a ‘good’ review for your future clients.
Client: As the matter of fact, I will post this chat on line as well.
Client: It is worth a lot more that 147 that I lost
Teresa: If your charts are not correct we would be happy to log onto your computer to see what you are seeing. We are not aware of any delays our systems here are working properly.
Teresa: Like I stated above we have to have the same policies for all clients regardless of the credit size.
Teresa: We would have to see what you are seeing to correct it.
Teresa: We are not hearing this form other clients.
Client: Look all you have to is to open Charts v1 and beta charts and look at 1 candle sticks
Client: I mean 1 minute
Teresa: The two charts are provided by different providers there will be a discrepancy of those/
Teresa: We do this so you can verify that the rates are in the same range as all other trading providers.
Teresa: Soon we will only have the beta charts on the platform we are no longer going to subscribe to the 1.0 charts.
Teresa: However they are not supposed to be identical.
Client: I understand that you are in process of development. However, that does not help me. It would also help to have a notice or warning
Teresa: We provide two different charts we do not need to have a warning about that.
Teresa: It is a tool you can decide to use or not.
Teresa: Is there anything else I can assist you with?
Client: I used your beta charts and they got stuck for a lease few minutes and I had to scroll left and right and after that the system froze for few minutes and came back with updated candle charts
Client: I you can help me and your company by returning my money.
Teresa: I am sorry there is not a credit due this account.
Teresa: We will not be crediting the account.
Teresa: Is there anything else I can assist you with?
Client: yes, credit my account for the money that were lost due to terrible Forex system of yours
Anthony A: You already spoke to a manager and as I also said, we will not be able to credit you.
Chat InformationThere may be a problem communicating with Anthony A. Please wait while your chat is transferred to another operator.

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